AI Interactions Are Business Records. Are You Ready?

AI assistants like ChatGPT and Microsoft Copilot are embedded in everyday work. Teams use them to draft content, summarize information, and support decisions. These prompts and responses increasingly qualify as business records because they capture intent and rationale that may not appear in final documents or downstream messages.

Many organizations still treat AI interactions as separate or unmanaged. When these interactions are not governed early, teams lose critical context and face gaps during investigations, regulatory inquiries, or reviews.

AI interactions belong in the same workflows as other communications

With this release, Arctera extends Insight to include ChatGPT interactions as first-class records managed alongside email, chat, and collaboration data.

AI interactions are now:

• Collected and indexed for discovery and early assessment
• Searchable using existing Insight workflows
• Reviewable in context alongside related communications
• Preserved under legal hold to meet regulatory and litigation obligations
• Exported as part of defensible response workflows

This approach removes the need for separate tools, manual exports, or after-the-fact reconstruction when AI-related context becomes relevant.

Earlier access to intent and context

AI interactions often capture the earliest expression of intent. They show how information was framed, what guidance was requested, and how decisions began to take shape. This context is especially valuable for surveillance, compliance, and legal teams assessing potential risk.

When AI interactions are available early, teams can:

• Understand why actions were taken
• Narrow scope based on actual signal
• Identify issues sooner, before escalation

Early access supports clearer assessments and stronger outcomes.

Built for surveillance, compliance, and defensibility

This capability supports organizations operating under regulatory scrutiny.

AI interactions can be governed using the same controls and processes applied to other business communications. This enables consistent supervision, defensible escalation, and audit-ready response as AI adoption grows.

Regulators and auditors increasingly expect firms to explain how AI influences business decisions. Governing these interactions is now a core requirement of modern communications oversight.

From early insight to action

This release reflects Arctera’s focus on enabling earlier, more informed action. By bringing AI interactions into Insight workflows, teams preserve context, reduce uncertainty, and respond with confidence across surveillance, investigation, and regulatory response.

Explore what’s new in the latest release → What’s New in Arctera Insight