Why Most Investigations Start Too Late
By the time most matters formally begin, scope has already expanded.

Shilo Thomas
Product and Solutions Marketing, Data Compliance
Government organizations manage growing volumes of communications across email, messaging, collaboration tools, and digital platforms. As channels expand, ensuring consistent compliance with public records laws, retention requirements, and transparency mandates becomes increasingly complex.
Without unified governance, agencies risk over-retention, incomplete records, delayed responses to requests, and loss of public trust—alongside regulatory and legal exposure.
The majority of government records
Are now created across digital communication platforms
Public records requests and audits
Require fast, accurate, and defensible responses
Messaging and collaboration tools
Create new compliance and transparency challenges
Why Communications Compliance Matters
For government organizations, communications compliance is about more than regulation—it’s about accountability to citizens, oversight bodies, and public institutions.
When records are incomplete, inconsistent, or difficult to produce, agencies face audits, legal challenges, and erosion of public confidence at the moments transparency matters most.
From fragmented records to defensible compliance
Apply consistent policies across email, messaging, and collaboration tools.
Ensure records are kept, disposed of, and defended appropriately.
Support supervisory and compliance responsibilities with confidence.
Produce complete records for audits, investigations, and requests.
Surface compliance risks before they escalate.
Demonstrate compliance without disruption.
Public sector communications compliance requires consistency, transparency, and defensibility.
Built to support public-sector compliance and transparency requirements.
Adapt quickly as laws, policies, and standards evolve.
Apply governance consistently across teams and jurisdictions.
Trusted to support audits, investigations, and public records requests.
For Worldwide End-to-End eDiscovery Software Vendor Assessment. Industry recognition for trusted, compliant data protection in regulated environments.
Establish consistent governance across public sector communication channels
Respond more efficiently to public records requests
Reduce risk from unmanaged messaging and collaboration tools
Maintain defensible records across agencies and departments
Powered by the Arctera™ Unified Platform
Unify capture, governance, retention, supervision, and investigation in a single, defensible platform—so government organizations can meet transparency requirements, respond to requests confidently, and maintain public trust.
By the time most matters formally begin, scope has already expanded.

Shilo Thomas
Product and Solutions Marketing, Data Compliance
Once communications are captured and retention decisions are made, a different set of questions begins.

Shilo Thomas
Product and Solutions Marketing, Data Compliance
More than US$2 billion in enforcement actions have hit the books recently, all tied to off-channel communications. At first glance, these cases seem to be about employees using personal messaging apps, but that’s not really the story.

Shilo Thomas
Product and Solutions Marketing, Data Compliance