Oversight Expands Across Zoom and Beyond

Communication never stands still. Every quarter brings new ways to connect—new channels, new features, and new challenges for compliance. How do teams maintain defensible oversight when collaboration moves faster than governance frameworks were ever designed to?

Recognized by Gartner® as a Leader for Digital Communications Governance and Archiving, Arctera continues to set the standard for unified oversight across communication, collaboration, and AI. The latest release of Arctera Insight Capture expands that leadership even further—deepening visibility across Zoom, Cloud9, Verba, and Teams to ensure every conversation, message, and file remains within reach of compliance.

Richer Oversight in Zoom Chat

As collaboration through Zoom Chat grows, so do the nuances of what needs to be captured and preserved. The enhanced Zoom Chat connector now records a broader range of message activity, giving compliance and investigative teams complete conversational context and auditability.

Captured message types now include:

• Edits: Track modifications made after sending to preserve the full message lifecycle.
• Deletes: Retain evidence of removed content for transparency and review.

• Shared Links: Detect and archive URLs shared within chat threads.
• Forwarded Messages: Maintain visibility into forwarding chains and message propagation.

By capturing these activities, Arctera Insight eliminates blind spots that can obscure meaning or intent, ensuring every message tells the full story.

Zoom Phone Capture Brings Text Oversight into Focus

Compliance doesn’t stop at chat or voice. Many regulated users rely on Zoom Phone to exchange SMS and MMS messages, which can contain important business context. The new Zoom Phone connector extends Arctera’s capture capabilities to text and multimedia communication, including:

• Text-based content from one-on-one or group exchanges
• Emojis, GIFs, and attachments that may carry compliance significance

With this addition, compliance teams can now maintain visibility across every communication type within the Zoom ecosystem—voice, video, chat, and text—all securely captured for eDiscovery, surveillance, and archiving.

Targeted Oversight with Dubber Department Filtration

Not all departments operate under identical oversight obligations. The new Dubber Speik department filtration feature lets administrators define capture scope at a granular level—by department, division, or functional group.

Teams can now choose to:

• Monitor all departments
• Monitor all except selected departments (via CSV upload)
• Monitor only selected departments (via CSV upload)

This flexibility supports more precise, policy-aligned data governance—helping organizations balance compliance rigor with operational efficiency.

Enhanced Copilot Capture for GenAI Oversight

As generative AI becomes part of everyday workflows, oversight must evolve alongside it. The enhanced Copilot connector, first introduced in the Teak release, now uses a native API integration to capture both user prompts and AI-generated responses.

This ensures transparency into how AI is used across enterprise environments—providing compliance teams with the same level of accountability for AI-assisted activity as for human communication. With every prompt and response recorded, Arctera Insight brings generative AI into the same defensible governance framework that already protects enterprise collaboration.

Continuous Connector Expansion

Arctera continues to expand its capture ecosystem across the tools that define modern communication. The recent addition of Cloud9 and Verba voice connectors—alongside Teams audio and video support—extends full oversight to real-time voice and collaboration environments.

Each new connector reinforces Arctera’s commitment to comprehensive, secure, and future-ready capture, ensuring that compliance teams can adapt as communication technologies evolve.

The Future of Complete Oversight

From expanding Zoom coverage to deeper AI visibility, Arctera Insight Capture continues to evolve with the way people work and communicate.

This release marks another milestone in our ongoing mission to deliver oversight that’s complete, defensible, and ready for what’s next—helping organizations govern confidently across every channel and every conversation.

See How Capture Works Across Every Channel

Take a closer look at how Arctera Insight Capture connects, ingests, and centralizes communications oversight across Zoom, Teams, Cloud9, and Verba.

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Explore the Full Connector Ecosystem

Discover all the native connectors available across collaboration, communication, and AI platforms—built to deliver complete, secure capture wherever work happens.

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