Legal

• End User Agreements

Product Use Rights

• eDiscovery Platform
• Enterprise Vault
• Information Governance
• Maintenance Documentation
• Merge1

Service Descriptions

• Arctera Insight Capture
• Arctera Insight Direct Migrator Services
• Arctera Insight Direct Migrator for M365 Services
• Arctera Insight Platform
• Arctera Insight Trusted Advisor

Policies

• Product Life Cycle Policy
• Technical Support Policy

Third-Party Offerings

• Smarsh/Telemessage
• Sausalito Labs
• LeapXpert
• Nuclei

Current

• Alta Capture

  • Version 1.0

• Backup Exec

  • Version 25.1

• Data Insight

  • Version 5.1

• Desktop and Laptop Option

  • Version 10.0
  • Version 9.9

• eDiscovery Platform

  • Version 10.3

• Enterprise Vault

  • Version 15.2

• Merge1

  • Version 7.0.2411

• System Recovery

  • Version 24.1
  • Version 24

Archived

• Backup Exec

  • Version 25
  • Version 24
  • Version 21

• Enterprise Vault

  • Version 15.1

• System Recovery

  • Version 23.3

Backup Exec

GBL EULA 4.0

• Backup Exec Hardware Warranty Agreement
• Backup Exec Expansion Kits Hardware Warranty Agreement
• Backup Exec Appliance Expansion Kit Hardware Agreement
• Backup Exec Appliance 3600 Appliance Software Agreement
• Backup Exec Appliance 3600 Appliance Hardware Agreement
• Backup Exec Deduplication Assessment Tool
• Backup Exec Infrastructure Manager 12.5
• Backup Exec Management Plug-In 1.1 for Kaseya
• Backup Exec Partner Toolkit 1.0
• Backup Exec Plug-in for Kaseya 12.5
• Backup Exec R2 Appliance

Product Use Rights

• Version 24: English | French | German | Spanish | Chinese | Japanese
• Version 23: English | French | German | Spanish | Chinese | Japanese
• Version 22.2: English only
• Version 22.1: English | French | German | Italian | Spanish | Brazilian Portuguese | Russian | Japanese | Korean | Chinese - Simplified | Chinese - Traditional
• Version 22: English | French | German | Italian | Spanish | Brazilian Portuguese | Russian | Japanese | Korean | Chinese - Simplified | Chinese - Traditional
• Version 21.4: English | French | German | Italian | Spanish | Brazilian Portuguese | Russian | Japanese | Korean | Chinese - Simplified | Chinese - Traditional
• Version 21.3: English only
• Version 21.2: English | French | German | Italian | Spanish | Brazilian Portuguese | Russian | Japanese | Korean | Chinese - Simplified | Chinese - Traditional
• Version 21.1: English only
• Version 21: English | French | German | Italian | Spanish | Brazilian Portuguese | Russian | Japanese | Korean | Chinese - Simplified | Chinese - Traditional
• Version 20.6: English only
• Version 20.5: English only
• Version 20.4: English | French | German | Italian | Spanish | Brazilian Portuguese | Russian | Japanese | Korean | Chinese - Simplified | Chinese - Traditional
• Version 20.3: English | French | German | Italian | Spanish | Brazilian Portuguese | Russian | Japanese | Korean | Chinese - Simplified | Chinese - Traditional
• Version 20.2: English | French | German | Italian | Spanish | Brazilian Portuguese | Russian | Japanese | Korean | Chinese - Simplified | Chinese - Traditional
• Version 20.1: English | French | German | Italian | Spanish | Brazilian Portuguese | Russian | Japanese | Korean | Chinese - Simplified | Chinese - Traditional
• Version 20: English | French | German | Italian | Spanish | Brazilian Portuguese | Russian | Japanese | Korean | Chinese - Simplified | Chinese - Traditional
• Version 16: English only

Data Insight

GLB EULA

• EULA 5.0

Product Use Rights

• Version 7.1 - Nov 2022
• Version 7.1 - Sep 2024
• Version 7.0
• Version 6.6
• Version 6.5
• Version 6.4
• Version 6.3
• Version 6.2
• Version 6.1.5
• Version 6.1
• Version 6.0

Desktop and Laptop Option

License Agreement

GBL EULA 5.0

• English

GBL EULA 3.0

• English
• French
• German
• Italian
• Spanish
• Brazilian Portuguese
• Russian
• Japanese
• Korean
• Chinese - Simplified
• Chinese - Traditional

Product Use Rights

• Version 9.8: English only
• Version 9.7: English only
• Version 9.6: English only
• Version 9.5: English only
• Version 9.4: English only
• Version 9.3.3: English only
• Version 9.3.2: English only
• Version 9.3.1: English only
• Version 9.3: English only
• Version 9.2: English only
• Version 9.1: English only
• Version 9.0: English only

eDiscovery Platform

License Agreement

• Appliance Hardware Warranty

  • Version 10.1.3
  • Version 10.1
  • Version 10.0
  • Version 9.5.1
  • Version 9.5
  • Version 9.1.2
  • Version 9.1
  • Version 8.2

• GBL EULA

  • GBL EULA 4.0

Product Use Rights

• Version 10.2 (Updated March 2024)
• Version 10.2 (September 2022)
• Version 10.1.3
• Version 10.1
• Version 10.0

Enterprise Vault

License Agreement

• GBL EULA 4.0

Product Use Rights

• Version 15.1 [Updated (2)]
• Version 15.1 [Updated (1)]
• Version 15.1
• Version 15.0
• Version 14.5
• Version 14.4
• Version 14.3
• Version 14.2
• Version 14.1
• Version 14.0
• Version 12.5
• Version 12.4
• Version 12.3
• Version 12.2
• Version 12.1
• Version 12

Merge1

License Agreement

• GBL EULA 5.0
• GBL EULA 4.0

Product Use Rights

• Version 10-2024
• Version 7.0.234
• Version 6.21
• Version 6.1

System Recovery

License Agreement

• GBL EULA 4.0: English | French | German | Italian | Spanish | Brazilian Portuguese | Japanese | Korean | Russian | Chinese - Simplified | Chinese - Traditional

Product Use Rights

• Version 24: English only
• Version 23.3: English only
• Version 23.1: English only
• Version 23: English only
• Version 22: English only
• Version 21.3: English only
• Version 21.1: English only
• Version 21: English only
• Version 18 SP3: English only
• Version 18 SP2: English | French | German | Italian | Spanish | Brazilian Portuguese | Japanese | Korean | Russian | Chinese - Simplified | Chinese - Traditional
• Version 18 SP1: English only
• Version 18: English only

SaaS Solutions

Arctera Insight Platform

• Terms
• Direct Migrator
• Direct Migrator for M365
• Service Description

Capture

• Terms

• Service Description

• Service Description

• Veritas Data Capture Service Description

  • January 2024: English only
  • August 2023: English only

Data Compliance and Governance

• Service Agreement

  • Global Terms - May 2021: English only

• Veritas Alta Archiving Service Description

  • May 2024: English only
  • April 2024: English only
  • August 2023: English only
  • June 2023: English only
  • March 2023: English only

Trusted Advisor

• Service Description

Software

Backup Exec

• EULA
• Product Use Rights 25 English

Desktop and Laptop Option

• EULA
• Product Use Rights 10.0

eDiscovery Platform

• EULA
• Hardware Warranty 10.2
• Product Use Rights 10.3

Enterprise Vault

• EULA
• Product Use Rights 15.2

Enterprise Vault License Analyzer (EVLA)

• EULA

Information Governance

• EULA
• Product Use Rights 7.2

Merge1

• EULA
• Product Use Rights June-2025

System Recovery

• EULA
• Product Use Rights 24.1

Maintenance Support

Support Services

Appliance Support

• Terms
• Appliance Support Description
• Appliance Support Policy

Basic Maintenance

• Terms

Courtesy Support

• Terms

Essential Support

• Terms

Extended Software Support

• Terms

Remote Access Support

• Terms

Sustaining Software Support

• Terms

Verified Support

• Terms

Services

Business Critical Services:

Assist

• Terms
• Service Description

Business Critical Account Management

• Terms
• Service Description

Business Critical Account Manager

• Terms
• Service Description

Global

• Terms
• Service Description

Business Critical Engineer

• Terms
• Service Description

Premier

• Terms
• Service Description

Remote Product Specialist

• Terms
• Service Description

Consulting Services:

Consulting

• Services Terms

Consulting Certificate Terms

• Consulting Certificate Terms

Consulting Service Descriptions:

Assessment Services

• Dark Data Assessment Service
• Enterprise Vault Environment Assessment Service

Deployment Packages

• Data Insight Advanced Reporting Service
• Data Insight Deployment Service
• eDiscovery Platform Service
• Quick Start Deployment Service for Data Insight
• Quick Start Deployment Service for File Governance
• Merge1 Configuration Design Service
• Merge1 Implementation Service

EV Upgrade Packages

• Enterprise Vault Upgrade In Place Service
• Enterprise Vault Upgrade Hardware Migration Service
• EV Upgrade Services Offering V10 to V12 Hardware Migration
• EV Upgrade Services Offering Add-On EV SQL Migration
• EV Upgrade Services Offering Add-On EV and DA SQL Migration
• EV Upgrade Services Offering Add-On Additional EV Server
• EV Upgrade Services Offering Add-On Discovery Accelerator
• EV Upgrade Services Offering Add-On Journal Archiving to SMTP Archiving Conversion
• EV Upgrade Services Offerings Add-On Enterprise Vault Classification
• EV Upgrade Services Offerings Add-On Enterprise Vault Retention And Expiry Workshop
• EV Upgrade Services Offerings Add-On Enterprise Vault Windows 2012 To 2016 OS Migration

eDiscovery Platform Upgrade Packages

• eDiscovery Platform Upgrade Service – In Place
• eDiscovery Platform Upgrade Service-New Server

Resident Services

• Resident Services - Service Description

Migration Services:

• BackupExec Install Upgrade Migration Service

Education Services:

Training Units

• Terms

Learning Lab Courses

• Terms

Learning Portal

• Terms
• Services Terms

Managed Services:

Managed Enterprise Vault

• Service Description

Licensing Terms

Additional Subscription

• Terms

Licensing Program

• Licensing Program Certificate

Primary Terms

• Primary Terms

Licensing Policies

• Global Renewal Policy
• Global Returns, Cancellations, Terminations & Credits Policy
• Product Life Cycle (EOL) Policy
• Support Policy