Arctera Unified Platform Updates
| The Arctera Unified Platform is a cloud-native system for capturing, governing, and discovering communications and data across channels. This page provides a structured overview of the latest features, enhancements, and supported integrations released in the platform. Updates are organized by release to help compliance, legal, and IT teams understand what has changed and how new capabilities impact governance, retention, and discovery workflows. |
Discover what’s new in the latest release
The latest release helps teams close the loop on compliance with broader communications coverage, stronger evidence behind critical controls, connected review context, and clearer reporting of the response.
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See more regulated activity, wherever work happens
Expand compliance coverage across mobile, financial, voice, and AI-assisted communications with LeapXpert, LSEG Messenger, Verint, and ChatGPT. Give compliance, legal, and IT a more complete view of activity that may require review.
Prove the controls behind the record
Use end-to-end reconciliation for Symphony, Verint Avaya, and Verint Cisco alongside automated legal hold notifications. Identify gaps earlier, strengthen preservation, and show that critical controls are working as expected.
Review with the context to act
Keep file attachments, one-click translations, InsightAI summaries, and source emails connected to the review. Understand matters faster, reduce manual reconstruction, and make more informed decisions.
Show what happened and why
Track reviewer activity, surface Hotword, employee, and role metrics, schedule reports, and connect statistics to supporting content. Show what was reviewed, why it mattered, and how the organization responded.
Previous Release Updates
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April 2026 Release
- Release Focus:
Stronger communications coverage, control validation, and review evidence across Arctera Unified Platform. - Highlights:
Expanded mobile and AI communications capture, end-to-end reconciliation, automated legal hold notifications, one-click translation, supporting file attachments, and enhanced activity and policy reporting. - Customer Impact:
Helps teams capture a more complete record, identify gaps earlier, preserve decision context, and demonstrate how compliance workflows operated. - Product Areas:
Capture, Surveillance, eDiscovery, Classification, and the Unified Platform.
January 2026 Release
- Release Focus:
Move from visibility to earlier decisions by using AI to help teams prioritize risk, focus investigations, and take action sooner across Arctera Unified Platform. - Highlights:
AI-assisted risk identification and prioritization, stronger investigation workflows, expanded reporting, and more connected experiences across capture, surveillance, eDiscovery, and classification. - Customer Impact:
Helps teams surface meaningful signals earlier, reduce time spent reviewing low-value information, and make more consistent, defensible compliance decisions. - Product Areas:
Capture, Surveillance, eDiscovery, Classification, and the Unified Platform.
Frequently Asked Questions
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How often is the Arctera Unified Platform updated?
The Arctera Unified Platform follows a quarterly release cycle, delivering new features, enhancements, and integrations on a predictable cadence. Updates are applied automatically as part of the SaaS delivery model, without requiring upgrades or downtime. This ensures compliance, legal, and IT teams consistently operate on the most current version of the platform. Minor updates and fixes may also be deployed between scheduled releases.
Do I need to purchase new features when they are released?
| No. The platform is delivered as a single SaaS offering that provides access to all capabilities across capture, classification, supervision, archiving, and discovery. When new features are released, they are included as part of the platform without additional licensing. Teams can begin using them based on configuration and administrative enablement. This model allows organizations to adopt new functionality without procurement delays. |
Are platform updates applied automatically?
| Yes. Updates are deployed automatically as part of the SaaS architecture of the platform. There is no need to install patches, manage infrastructure, or schedule upgrades. New capabilities are introduced into the existing environment without disrupting ongoing workflows. Some features may require administrative configuration before they are visible to end users. |
Do new features change existing compliance or retention policies?
| No. Existing policies, retention rules, and supervision configurations remain unchanged unless they are explicitly modified by an administrator. The platform introduces new capabilities in a way that preserves current governance settings. This allows organizations to evaluate and adopt features without impacting established compliance workflows. Changes are controlled through administrative actions and are fully auditable. |
How are new capabilities enabled within the platform?
| New capabilities are introduced through the platform’s unified control framework, which governs how features are configured and activated. Some features are available immediately after release, while others require administrative enablement. This allows organizations to control rollout based on internal policies and operational readiness. Configuration settings determine how capabilities are applied across users, data sources, and workflows. |
How does Arctera handle new AI-related features in the platform?
| AI capabilities are introduced as part of the platform’s classification and supervision architecture, where models evaluate content and context during ingestion. These features are not automatically enforced and can be enabled or configured by administrators. This allows organizations to assess how AI is applied within their governance workflows. All AI-driven outputs remain subject to existing policies, auditability, and review processes. |
How can I ensure my team is using the latest platform capabilities?
| Teams can review this page to stay informed about newly released features and enhancements. Administrators can then evaluate and enable relevant capabilities within the platform. Because all features are included in the SaaS model, adoption does not require additional licensing. Regular review of updates helps ensure the platform is fully utilized across capture, governance, and discovery workflows. |
Stay Up to Date with the Arctera Unified Platform |
| Request a walkthrough of how the platform captures, governs, and reconstructs communications across your systems and regulatory requirements. |
