Capture Integrations

Arctera Capture integrations connect directly to communication platforms, file systems, and applications to collect data at the source. Each connector retrieves communications, files, and activity using supported ingestion methods, then delivers normalized, archive-ready records for supervision, retention, and discovery workflows.
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What Is a Communications Connector?

A communications connector is an integration that retrieves data directly from source systems such as messaging platforms, collaboration tools, file storage, and industry-specific applications. It uses supported methods such as APIs, file-based ingestion, or journaling to collect communications, files, and activity records as they occur or become available.

Each connector standardizes the data it collects into a consistent format that can be processed across governance workflows. This includes supervision, retention, legal hold, and discovery, all operating on the same underlying record without requiring duplication or reprocessing. Connectors are configured to operate within enterprise environments, using defined authentication methods, scoped access, and scheduled collection to ensure data is captured in a controlled and auditable manner.

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How Archive Works

Connector Categories

Collaboration and Unified Communications

Capture communications across messaging, meetings, and collaboration platforms, including chats, channels, voice, and video interactions. These connectors preserve conversation context and participant activity so teams can supervise and review collaboration across real-time communication environments.

Email and Storage

Capture communications and stored content across email and enterprise storage systems, preserving message structure, attachments, and delivery metadata. These connectors support retention and audit workflows by ensuring communications remain complete and accessible over time.

Financial Platforms

Capture communications from financial messaging and trading platforms used in regulated environments. These connectors process structured message data, attachments, and metadata to support supervision, audit, and regulatory recordkeeping workflows.

Mobile, Social, and Messaging

Capture communications across mobile and social platforms, including messaging apps and off-channel communication tools. These connectors preserve message content and participant activity so organizations can maintain visibility beyond core enterprise systems.

AI Communications

Capture AI-assisted interactions, including prompts, responses, and contextual metadata. These connectors preserve how AI tools are used within business workflows, enabling consistent governance of AI-generated and user-generated content.

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Frequently Asked Questions

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What is a communications connector?
A communications connector is an integration that retrieves communications, files, and activity directly from source systems such as messaging platforms, collaboration tools, and file repositories. It uses supported ingestion methods, including APIs or file-based collection, to capture data at the source. The collected data is then normalized into a consistent format so it can be used across supervision, retention, legal hold, and discovery workflows.
Are connectors API-based?
Many connectors use APIs to retrieve data directly from source systems, but not all connectors are API-based. Some use file-based ingestion, journaling, or other structured delivery methods depending on how the source system provides data. Each connector uses the method supported by the platform to ensure communications are captured with the highest available level of fidelity and completeness.
How often do connectors collect data?
Connectors typically collect data on scheduled intervals, which can be configured based on operational and compliance requirements. Some connectors also support ad hoc collection for targeted retrieval. The frequency depends on the source system, ingestion method, and configuration, ensuring data is captured in a timely and consistent manner for downstream workflows.
Do connectors impact end-user performance?
No. Connectors retrieve data from source systems through APIs or structured ingestion methods after communications are created or made available. They do not intercept or interfere with live user activity. This ensures that communication capture operates independently of end-user performance and does not affect how systems are used in day-to-day operations.
What types of systems do connectors support?
Connectors support a wide range of systems, including messaging platforms, collaboration tools, file storage systems, voice and meeting platforms, financial communication systems, and AI applications. Each connector is designed to work with the specific data structures and delivery methods of the source system to ensure communications and activity are captured consistently.
How are captured records used after ingestion?
Once data is captured, it is normalized into a consistent format and delivered to the archive. From there, it can be used across supervision, retention, legal hold, and discovery workflows. This ensures that all governance processes operate on the same underlying record, without requiring duplication or reprocessing across systems.
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