Capture Communications at the Source

Preserve complete, contextual records across messaging, voice, collaboration, and AI systems without reconstruction.

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What Is Communications Capture?

Communications capture is the process of recording business communications at the point of creation to ensure records are complete, accurate, and audit-ready. It enables organizations to meet regulatory requirements while reducing the risk and delay of reconstructing data during audits or investigations. Within the Arctera Unified Platform, capture operates across systems to maintain consistent, defensible records.

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Why Capture is Foundational to Communications Governance?

Communications capture is foundational because it creates a complete, auditable record used for audits, investigations, and regulatory review.

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Missing Data Creates Risk

Missing data delays audits and investigations
Records must be reconstructed under pressure
Gaps are often discovered during regulatory review

Communication Is Fragmented

Communication spans messaging, voice, mobile, and AI systems
Context can be edited, deleted, or lost
Data must be captured as activity occurs

Capture Creates a Defensible Record

Creates a complete record from the start
Eliminates reconstruction across systems
Supports audits, investigations, and regulatory reporting

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What Arctera Capture Does

checkin-circle: Captures communications across 130+ sources, including messaging, meetings, voice, and AI platforms

checkin-circle: Extends coverage beyond native tools to include external and non-native communication platforms

checkin-circle: Collects data directly from source systems using APIs, exports, and connector-based methods

checkin-circle: Preserves full interaction context, including participants, timestamps, threads, attachments, and relationships

checkin-circle: Standardizes data at ingestion so it can be consistently reviewed, retained, and used in investigations

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How Capture Works

Capture works by collecting data from source systems, standardizing it, and delivering it into a unified archive for governance workflows.

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Step 1: Capture Communications at Source

Collect communications directly from source systems as they are created. Each record includes participants, timestamps, metadata, and context required for governance.

Step 2: Standardize and Enrich Records

Convert communications into a consistent structure with unified metadata. This includes preserving message context, relationships, and supported content across communication types.

Step 3: Apply Retention and Policy Controls

Assign retention and policy rules based on communication type and regulatory requirements. Apply legal holds and exceptions to preserve records for audits, investigations, and litigation.

Step 4: Store Records in Compliant Architecture

Store communications in immutable, tamper-evident storage. Records remain complete, unaltered, and traceable over time.

Step 5: Maintain Auditability and Disposition

Automate disposition when retention periods expire. Maintain audit logs and record history for reporting, validation, and regulatory review.

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Business Impact

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Avoid gaps that lead to regulatory exposure

Reduce the risk of fines and audit findings by capturing communications consistently across systems and preserving a complete, auditable record.

Respond faster to audits and investigations

Eliminate reconstruction by providing immediate access to complete, contextual communication records across systems.

Strengthen defensibility of legal and compliance actions

Ensure communications are complete, time-aligned, and traceable so decisions can be explained during investigations and litigation.

Ensure consistent oversight across all communication channels

Apply supervision and governance policies across messaging, voice, video, collaboration, and AI systems using a single, consistent dataset.

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What Platforms Does Arctera Capture Support

Arctera Capture collects communications across enterprise systems using multiple ingestion methods, including APIs, journaling, file ingestion, and AI interaction logging. Data is captured directly from source systems wherever possible to preserve context and avoid reconstruction. All records are standardized into a consistent, auditable format for supervision, retention, and discovery workflows. Capture operates without wrapper applications, maintaining native security models while enabling a unified approach across communication channels.

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Collaboration & Unified Communications

Capture messages, meetings, and collaboration activity via native APIs, preserving content, edits, and participant context with transcription for voice and video.

Includes: Microsoft Teams, Slack, Zoom, Webex, RingCentral

Email & Storage

Capture email and stored content using journaling and APIs, preserving message structure, attachments, and delivery metadata for regulatory completeness.

Includes: Microsoft Exchange, Microsoft 365, Gmail, Google Workspace, Azure Blob, Amazon S3

Capture document activity across file-sharing platforms, preserving versions, metadata, and access activity for governance workflows.

Includes: SharePoint, OneDrive, Google Drive, Box, Dropbox

Financial Platforms

Capture communications from regulated financial platforms using structured ingestion, preserving message content and metadata for supervision and audit.

Includes: Bloomberg, LSEG (Refinitiv), Symphony, FX Connect, Tradeweb

Capture communications across mobile and social platforms, preserving message content, timestamps, and participant activity across off-channel tools.

Includes: WhatsApp, WeChat, SMS (iMessage, Android), Telegram, Signal, LinkedIn, X (Twitter)

AI Communications

Capture AI interactions, including prompts, responses, and metadata, preserving AI-generated content for supervision, retention, and discovery.

Includes: Microsoft Copilot, ChatGPT

View All Integrations

/content/eds-arctera/unified-platform/capture/integrations.html

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Frequently Asked Questions

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What is communications capture in a governance platform?

Communications capture is the process of collecting business communications directly from source systems as they occur. It ensures messages, files, voice, and AI interactions are recorded with full context, including metadata and relationships. This captured record becomes the foundation for classification, supervision, retention, and discovery, enabling consistent and defensible governance across workflows.

What is eComms surveillance and how does capture support it?

eComms surveillance refers to the monitoring and review of electronic communications to detect conduct risk and meet regulatory requirements. It depends on having a complete and accurate communication record. Capture supports surveillance by collecting communications across channels at the source, preserving context and metadata so supervision workflows operate on a consistent and defensible dataset.

What is the difference between native and partner-provided capture?

Native capture uses direct integrations such as APIs or journaling to collect communications from source systems, preserving high-fidelity data including edits, deletions, and metadata. Partner-provided capture extends coverage where native access is limited, using structured ingestion methods. Both are normalized into a consistent format so governance workflows operate uniformly across all sources.

How does Arctera Capture work with Microsoft 365 and where does it add value?

Microsoft 365 captures communications within its own ecosystem but does not extend to external platforms such as Slack, Zoom, mobile messaging, or AI tools. Arctera Capture complements Microsoft by collecting communications across these additional systems and normalizing them into a single record. This enables consistent supervision, retention, and discovery without gaps across the broader communication environment.

When are communications captured and how quickly are they available?

Capture occurs in real time or near real time depending on the source system and ingestion method. API-based integrations capture communications as they occur, while journaling and export-based methods follow defined intervals. Once ingested, communications are immediately available for classification, supervision, archiving, and discovery workflows without reprocessing or delay.

How does Arctera ensure captured data is complete and defensible?

Capture operates directly at the source wherever possible and preserves metadata, timestamps, participants, and message relationships at ingestion. Data is validated and normalized before entering downstream workflows, ensuring consistency across systems. This creates a complete, traceable record that supports defensibility during audits, investigations, and legal proceedings.

Does capture preserve edits, deletions, and full communication context?

Where supported by the source system, native API-based capture preserves edits, deletions, reactions, and message history along with associated metadata. For systems without native access, structured ingestion methods capture the highest available fidelity. Communications are normalized and linked across threads and channels to maintain a complete and contextualized record.

What security controls protect captured communications?

Captured data is encrypted in transit using TLS 1.2+ and encrypted at rest using industry-standard protocols. Access is controlled through role-based permissions and tenant isolation. Capture uses APIs, journaling, and secure ingestion methods without relying on wrapper apps. Independent testing, code controls, and automated scanning support a defense-in-depth security model.

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