New Capture Connectors for Modern Communications

Where do your employees actually talk business? Today, critical conversations happen everywhere—from mobile chat apps and financial messenger platforms to voice calls and generative AI prompts. When those channels sit outside your compliance environment, blind spots multiply. New and expanded Arctera Capture connectors break down those silos, seamlessly bringing multi-channel communications into a single, governed record for effortless retention, proactive surveillance, swift investigation, and defensible eDiscovery.

Because in modern compliance, what you can’t see will hurt you. Every uncaptured channel leaves your story incomplete and your organization exposed.

The Compliance Reality: Evolve or Get Left Exposed

Work moves at lightning speed. Employees fluidly jump from corporate email to WhatsApp, check LSEG Messenger, jump on a voice call, and draft client updates with ChatGPT—all within a single workflow. If your compliance program relies on legacy boundary lines, you're missing half the picture.

Regulators have made their expectations crystal clear. FINRA’s 2026 Regulatory Oversight Report specifically spotlights the auditability, transparency, and data-sensitivity risks of generative AI and automated agents. Meanwhile, the SEC’s 2026 examination priorities double down on whether firms actively monitor and supervise emerging technology usage.

The bottom line for compliance leaders? Policy alone is not proof. Your governed record must adapt just as fast as your workforce and AI tools evolve.

Unlocking Complete Visibility: What’s New in Arctera Capture

The latest release of the Arctera Unified Platform expands coverage across today's most vital, high-risk communication channels.

Mobile Messaging via LeapXpert

Seamlessly capture off-channel messaging. Our new LeapXpert integration extends capture across WhatsApp, WeChat, Signal, iMessage, SMS, Telegram, and Line.

Now, mobile business chats enter Arctera alongside traditional channels—giving you unified control, consistent retention, and total review readiness without disrupting business productivity.

Financial Market Communications via Native LSEG Messenger APIs

Eliminate data silos in financial workflows with direct, native API collection for LSEG Messenger.

Instead of managing high-stakes market communications in isolation, financial institutions can instantly integrate LSEG interactions into their centralized audit trail.

See how the new Arctera connector captures and archives LSEG Messenger communications. Watch the demo:

Voice Data and Metadata Ingestion via Verint

Turn voice recordings into actionable intelligence. Expanded Verint support enables file-group ingestion with JSON metadata files, capturing full context for deeper surveillance and automated downstream compliance workflows.

Generative AI Governance: ChatGPT Prompts, Responses & Codex Activity

Govern AI interactions with total confidence. Powered by OpenAI’s latest Compliance Platform APIs, our upgraded ChatGPT importer captures user prompts, AI-generated outputs, and Codex coding activity.

Gain complete operational visibility into how employees leverage GenAI, while automatically capturing every interaction as an audit-ready compliance record.

Closing the Loop: Turn Signals into Defensible Action

Capturing data across mobile messaging, financial tools, voice systems, and generative AI is only the entry point. The true value of the Arctera Unified Platform lies in converting these vast communication signals into immediate operational clarity and regulatory confidence.

Instead of managing fragmented tools for every new application, compliance teams gain a single, scalable workflow that enables them to:

• Automate policy-driven retention and archiving across all channels
• Execute targeted surveillance and proactive communications supervision
• Conduct swift internal investigations and precise eDiscovery
• Maintain transparent audit trails for regulatory response

By bringing complete visibility and end-to-end control to modern channels, Arctera empowers organizations to safely adopt emerging communication technologies where business happens—without compromising governance.

Frequently asked questions

Which mobile messaging channels does Arctera capture through LeapXpert?

The LeapXpert connector supports WhatsApp, WeChat, Signal, iMessage, SMS, Telegram, and Line.

What does the Arctera LSEG Messenger connector capture?

The connector uses LSEG native APIs to collect LSEG Messenger communications for retention and downstream compliance workflows.

Can Arctera capture ChatGPT and Codex activity?

Yes. The upgraded ChatGPT importer supports user prompts, AI-generated responses, and Codex activity through the OpenAI Compliance Platform APIs.